In this and next week's article I'll list each of the topics of the series and give examples of what you can do to manifest each management basic. If you missed any of the articles and would like a copy, let me know.
• Management: What, whom and benefits - Give intentional attention to each specific person or thing you manage. Choose an employee for whom you will model giving a unique welcome to the next customer that walks through your door. Ask the employee to identify the benefits of a unique and personal greeting.
• How do you manage yourself? D.W.Y.S.Y.W.D.: Do What You Say You Will Do. Give yourself the task to research and define management then share it at a team meeting.
• Managing through change and crisis - Train your newest employee on what to do the next time you have a family emergency and can't come to work. Prepare that employee to open your place of business and oversee (manage) your team through the day. Identify a possible crisis situation. Prepare for it.
• Responsibility, Accountability and Authority - Ask a team member to list three things they are responsible to do each day. Share insights and ideas about each item. Ask another team member to give an accounting of how they served three customers yesterday in a special "wow" manner. Ask another team member to identify how they could better serve a customer if they had the authority to make a decision in a specific area of responsibility.
• Power dynamics of the boss - Ask an employee for feedback about how you could be a more understanding and supportive manager. Ask another employee to give you an example of what they would do to change something if they were the boss. As appropriate and possible, follow-up and make the suggested changes.
• Creating structure - At an all-employee team meeting, create a set of team guidelines to nurture open and direct communication among the team. Create a special team to write 10 ideas about how to best respond to and care for a difficult customer. Share the ideas with all employees.
• Flow of management - Take time once a week to take an employee to lunch.
Talk with at least three team members, asking them to share ideas regarding how to manage and balance being a friend and a boss within your relationship with them. Ask your team members to identify how you can improve communication with them. Would a bulletin board or weekly one page newsletter be of benefit? How would they like to be better informed and about what? Ask for three volunteers to research teamwork and make a five-minute presentation at the next all-employee meeting.
• Working as a team - In all actions, consider what it means to work together versus on your own. Consider ways to make the customer a member of the team. Use this as a topic at an all-employee meeting. Share ideas, insights and questions.
To be continued next week.
Bernie Linnartz, of Empowerment Experts, is a consultant, coach and facilitator of individuals, teams, families and organizations. Comments, questions and suggested topics are welcome. Cell (575) 770-4712 or email firstname.lastname@example.org.