Internet goes down in Taos


This story was updated Friday (March 2) at 6:15 p.m.

Most internet service in Taos was functioning normally by Friday morning (March 2) after many parts of Northern New Mexico experienced a widespread internet and cell outage yesterday.

Taos residents and businesses began experiencing an internet outage Thursday afternoon (March 1) at about 12:30 p.m. with Kit Carson Telecom and Comcast affected.

According to Colfax County Emergency Manager Thomas Vigil, the outage was caused by the "main trunk" of a fiber optic line being cut in the area of Watrous, New Mexico, located in Mora County approximately 20 miles north of Las Vegas.

Vigil told The Taos News Thursday at approximately 5 p.m. that Comcast, the company making the repairs, estimated service would be restored within 12 to 20 hours.

As of 4:30 p.m. Thursday, Kit Carson Telecom internet service had been restored to at least some areas of Taos, according to Andrew Gonzales, director of Kit Carson Telecom's broadband service.

Kit Carson redirected internet traffic along a redundant broadband line through Blanca, Colorado, with municipalities, the hospital and cell phone calls being automatically prioritized, Gonzales said.

"Circuit capacity" was increased along the Blanca line in order to handle the greater-than-usual volume of internet traffic, he said.

Downtown Taos businesses dealing with the outage included The Taos News, Rivera's Funeral Home and the KCEC offices, according to people at each location. Municipal offices in Questa had no internet service as of 2 p.m., and some cell service was down in Questa and Angel Fire.

"Kit Carson Telecom is experiencing a system wide outage which appears to be caused by an upstream provider. We are working diligently to get our redundancy circuit up to handle traffic flow. We will keep the public updated as information becomes available," read a Facebook post from Gonzales.

For more on this story, see the March 8 edition of The Taos News.