Management Corner: Leader as healer

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This characteristic for a leader or manager is certainly not typical, yet worth exploring and considering carefully.

I’d like to share a quote from a chart titled “Passion archetype contributions to next-decade leadership” from Purpose Linked Consulting included in Alaina Love’s article “What’s the archetype of a next-decade leader?” This is the article that sparked this series.

Here is the quote about the healer characteristic: “With a passion for creating peace where there is turmoil, applying salve to open wounds, and mending broken relationships or broken spirits, they work to strengthen individuals and teams, especially in challenging times.”

We are in challenging times in many ways. Just listen to any news broadcast. And consider your own family, circle of friends, where you work, businesses here in Taos, our state, nation and world. We have challenges galore! Given all we are faced with, we desperately need leaders and managers who are healers aligned with examples in the quote.

About 10 years ago, I was consulting with a warehouse team in Savannah, Georgia. I facilitated a process with the team to create a set of team guidelines. The guidelines were a tool to enable the team to both create a path to build a better team and to deal with any issues that might arise among the team. On one of my trips to work with the team I asked, “How are things going with using the guidelines?” They proudly told me about a fight between two of the team members. A supervisor had stopped the fight and took the whole team over to the team guidelines posted on the wall and had them talk about three of the guidelines – communication, trust and respect. Both of the team members involved in the fight shared their insights regarding the issues at hand as related to the guidelines. The guidelines were a healing tool and the supervisor was a leader-healer.

I have seen employees dealing with difficult customers. I have seen managers who took the time and effort to call or visit a lost customer due to a bad experience. I have seen a manager create a calm, supportive and caring intervention to save an employee from quitting or being fired. Those are examples of the characteristic of leader as healer.

What about you? Have you seen such situations at home or at work? Have you been that leader-healer? Could you be a leader-healer at home, at work, in our community or in our challenging world? You are needed, now and in the future!

Linnartz, of Empowerment Experts, is a consultant, coach and facilitator of individuals, teams, families and organizations. Comments, questions and suggested topics are welcome. Call (575) 751-3777 (office); (575) 770-4712 (cell) or email bernie356@me.com.

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