Widespread cellular outage linked to cut cable


Updated: Sunday (March 11)

A cut fiberoptic cable between Peña Blanca, New Mexico and Budaghers, New Mexico late Friday afternoon (March 9) caused a widespread loss of Internet and cell service around the Enchanted Circle, according to a KCEC Telecom and CenturyLink representatives.

"Due to a third-party fiber cut, customers in Santa Fe and surrounding areas are experiencing disruptions to their Internet and phone services. 911 services have been rerouted," according to CenturyLink spokesman Brandon Yergey Saturday in an email. "Technicians are working to restore services as quickly as possible. CenturyLink is committed to providing reliable services and we apologize for any inconvenience this may cause our customers. We will provide updates when available."

At 8 p.m. Friday night, KCEC Telecom broadband manager Andrew Gonzales, in response to messages from concerned customers, said a CenturyLink crew had been "unable to isolate the cut impacting service to areas of the Enchanted Circle" and "terminated efforts to repair the cut tonight due to the perceived remote area the cut is in."

 "All cell service outside of the Taos area will remain impacted throughout the evening," Gonzales said in a statement.

Crews resumed work on the cable Saturday (March 10). 

Gonzales said Kit Carson cell service within Taos was restored due to a redundant path from Blanca, Colorado. The outage "is out of our control," Gonzales said via a Facebook message Friday night.